{"id":35686,"date":"2022-07-13T14:20:04","date_gmt":"2022-07-13T14:20:04","guid":{"rendered":"https:\/\/www.globalizationpartners.com\/?p=35686"},"modified":"2022-07-13T14:46:11","modified_gmt":"2022-07-13T14:46:11","slug":"hubspot-knowledge-base-localization","status":"publish","type":"post","link":"https:\/\/www.globalizationpartners.com\/2022\/07\/13\/hubspot-knowledge-base-localization\/","title":{"rendered":"HubSpot Knowledge Base Localization"},"content":{"rendered":"

\"HubSpot<\/p>\n

Knowledge Base<\/strong>\u00a0is a self-serve customer service library that contains the answers to key questions about a product or service. When customers have a question or an issue, typically they get routed to this platform. A good knowledge base (i.e., with relevant topics and answers) helps to improve customer experience and enables your support team to work better. Because customers can get answers to frequent questions\/issues without having to contact the support team, support can concentrate on more complex topics.<\/p>\n

If your company provides global products or services or planning to expand globally, then it\u2019s important to provide a multilingual knowledge base so customers located in different parts of the world can access the content in their preferred language.<\/p>\n

As part of this blog, we will provide some tips about the HubSpot Knowledge Base localization<\/strong>, but if you are interested in basic concepts, like creating a knowledge base, or checking out examples, you can access\u00a0this page<\/a>.<\/p>\n

 <\/p>\n

Enable Languages<\/strong><\/em><\/h2>\n

Following a similar concept as for website and blog localization in HubSpot, the first step you need to do is to add the language(s) you want your Knowledge Base to be translated to. To do this, follow these steps:<\/p>\n

– Click the\u00a0Settings<\/strong>\u00a0icon on the top-right menu:<\/p>\n

\"HubSpot<\/p>\n

– Once you are on the settings page, go to the left sidebar and scroll down to the bottom and then click Tools<\/strong>\u00a0>\u00a0Website<\/strong>\u00a0>\u00a0Knowledge Base<\/strong>:<\/p>\n

\"HubSpot-tools-website-knowledge<\/p>\n

– In the\u00a0Language<\/strong>\u00a0section, make sure you have the correct\u00a0Primary Language<\/strong>\u00a0selected. This will be the source language, i.e., the language in which your content will be created and then will be used as the source to be translated into other languages. Also, as mentioned in the platform, this will be the default language, which means that users whose language is not supported will be redirected to this primary language. Typically, this language will be English.<\/p>\n

\"HubSpot<\/p>\n

– In the\u00a0Other Languages<\/strong>\u00a0subsection, you can click the\u00a0Add language<\/strong>\u00a0button.<\/p>\n

\"HubSpot<\/p>\n

– By clicking the\u00a0Add language<\/strong>\u00a0button, a popup will be displayed with a select field including several languages. If you want to check what languages are supported by HubSpot Knowledge Base, you can check\u00a0this article<\/a>.<\/p>\n

\u00a0 \"HubSpot<\/strong><\/p>\n

– Select the language you want to add and click on the\u00a0Add<\/strong>\u00a0button.<\/p>\n

– Finally, click\u00a0Save<\/strong>\u00a0on the\u00a0Settings<\/strong>\u00a0page to confirm your changes.<\/p>\n

 <\/p>\n

Localize your Knowledge Base Template<\/strong><\/em><\/h2>\n

After enabling languages, the next recommended step is to customize your Knowledge Base template so it supports multiple languages. To do this, you have to follow these steps:<\/p>\n

– On the top menu, click Service<\/strong>\u00a0>\u00a0Knowledge Base<\/strong>.<\/p>\n

– Click on\u00a0Customize Template<\/strong>.<\/p>\n

– In the left panel, locate the\u00a0MULTI-LANGUAGE<\/strong>\u00a0section and then click on the\u00a0Edit<\/strong>\u00a0button:<\/p>\n

\"Knowledge<\/p>\n

– By clicking the\u00a0Edit<\/strong>\u00a0button, a popup will be displayed with some options to localize your template. Here you will find several fields and you will be able to specify the translation for each target language. Additionally, you can filter what languages you want to populate by clicking on the filtering option at the top.<\/p>\n

\"HubSpot<\/p>\n

– Once you are done making changes to your template, click the\u00a0Publish translation<\/strong>\u00a0button.<\/p>\n

– Finally, on the top right, click the\u00a0Update template<\/strong>\u00a0button.<\/p>\n

 <\/p>\n

Localize Categories<\/strong><\/em><\/h2>\n

Just as you did for templates, you will need to localize the categories of your Knowledge Base. The process of translating categories is pretty straightforward:<\/p>\n

– On the top menu, click Service<\/strong>\u00a0>\u00a0Knowledge Base<\/strong>.<\/p>\n

– Click the\u00a0Organize categories<\/strong>\u00a0button.<\/p>\n

– Similar to templates, you can filter what languages you want to work on by clicking the\u00a0language filter<\/strong>.<\/p>\n

– The categories that need translation will show a\u00a0Needs translation<\/strong>\u00a0label. For such categories, click the\u00a0Edit<\/strong>\u00a0button.<\/p>\n

– After clicking on the Edit button, you will see both the category name and description. For each one of these, you will see one box per language, which will allow you to enter the translations.<\/p>\n

 <\/p>\n

Localize Knowledge Base Articles<\/strong><\/em><\/h2>\n

Now that the languages are enabled and your Knowledge Base templates and categories are localized, the next step would be to localize your articles. This follows a similar concept as website pages and blog posts, where you have the option to create multi-language variations.<\/p>\n

To localize a knowledge base article, you have to follow these steps:<\/p>\n

– On the top menu, click Service<\/strong>\u00a0>\u00a0Knowledge Base<\/strong>.<\/p>\n

– Go to the\u00a0Articles<\/strong>\u00a0tab.<\/p>\n

– Search for the article you want to localize, and then click More<\/strong>\u00a0>\u00a0Create multi-language variation<\/strong>.<\/p>\n

– By clicking on this button, a popup will be displayed with the option to select the language for the new variation. Select a language and then click the\u00a0Save<\/strong>\u00a0button.<\/p>\n

– By clicking the\u00a0Save<\/strong>\u00a0button, you will be redirected to the\u00a0Editor<\/strong>\u00a0where you will be able to populate the translation. We strongly recommend using human translation to get a better quality translation and, consequently, provide an even better customer experience.<\/p>\n

– Once you are done making the edits, click Publish<\/strong> to get the translation published live.<\/p>\n

These localization capabilities are relatively new to HubSpot, so you might already have a translated version of your Knowledge Base. In the past, there used to be a separate Knowledge Base for each language. To start using the new language variations concept, you can connect your translation to the corresponding source (typically English) version. This can be done in the\u00a0Editor<\/strong>, by clicking the\u00a0Language Switcher<\/strong>\u00a0and then clicking the\u00a0Connect to primary article<\/strong>\u00a0option. This will show a popup in which you will be able to select a language and the primary article.<\/p>\n

 <\/p>\n

Conclusion<\/strong><\/em><\/h2>\n

Building a Knowledge Base is important to improve your customer service and support. Furthermore, if you provide a product or service globally, it\u2019s important to make this Knowledge Base available in multiple languages<\/a>. A great tool to accomplish this easily and quickly is HubSpot Knowledge Base software. This software started originally with support for a single language, but actually, it provides a really nice and easy-to-use multilingual support.<\/p>\n

References:<\/strong><\/em>
\nHubSpot\/knowledge-base<\/a>
\nCreate knowledge base articles in multiple languages<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Knowledge Base\u00a0is a self-serve customer service library that contains the answers to key questions about a product or service. When customers have a question or an issue, typically they get routed to this platform. A good knowledge base (i.e., with relevant topics and answers) helps to improve customer experience and enables your support team to […]<\/p>\n","protected":false},"author":13,"featured_media":35728,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[981],"_links":{"self":[{"href":"https:\/\/www.globalizationpartners.com\/wp-json\/wp\/v2\/posts\/35686"}],"collection":[{"href":"https:\/\/www.globalizationpartners.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.globalizationpartners.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.globalizationpartners.com\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globalizationpartners.com\/wp-json\/wp\/v2\/comments?post=35686"}],"version-history":[{"count":6,"href":"https:\/\/www.globalizationpartners.com\/wp-json\/wp\/v2\/posts\/35686\/revisions"}],"predecessor-version":[{"id":35733,"href":"https:\/\/www.globalizationpartners.com\/wp-json\/wp\/v2\/posts\/35686\/revisions\/35733"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.globalizationpartners.com\/wp-json\/wp\/v2\/media\/35728"}],"wp:attachment":[{"href":"https:\/\/www.globalizationpartners.com\/wp-json\/wp\/v2\/media?parent=35686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.globalizationpartners.com\/wp-json\/wp\/v2\/categories?post=35686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.globalizationpartners.com\/wp-json\/wp\/v2\/tags?post=35686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}