GPI worked with the Cheval team in launching Cheval Collection’s multilingual website for ‘Cheval Maison – The Palm Dubai,’ their premier property in Dubai in Arabic.

This involved complete glossary development through translation and online QA as well as providing localization technical support to seamlessly manage content through autonomous import and export functionalities.

The teams worked with the WordPress CMS and GPI’s Translation Portal to ensure a smooth and efficient localization process.

Globalization Partners International® delivered comprehensive document translation, website localization, and desktop publishing solutions for Cheval’s website and hotel-related materials, including fact sheets, email templates, collaterals, and signage, in Arabic, Russian, and German.

GPI Services Included:

• Determination of best practice workflows for website and document localization
• Translation, editing, and proofreading by native-speaking translators, editors, and copywriters
• GPI’s Translation Services Portal to track quotes, projects, and files
• Multilingual Glossary development and management
• Translation, editing, and proofreading
• Importation of the translated content back into the web content management system
• Online Quality Assurance (QA) and testing of published web pages
• Client review & approval
• Translation Memory Utilization and Management

What Our Valued Client Says

The GPI team is our go-to resource for all our translation needs, offering a professional and comprehensive support service, particularly for languages like Arabic where a deeper understanding of cultural nuance and regional dialects is crucial. The end-to-end service they provide gives us peace of mind, and we look forward to continuing our partnership.” — Robert Speirs, Marketing Manager at Cheval Collection

About Globalization Partners International®

Globalization Partners International, LLC provides an array of translation services that help companies communicate with the world. GPI’s services enable firms to design, develop, and deploy multilingual documentation, software, and websites for worldwide use.

Translation services include:

• Document Translation & Copywriting
• Multilingual Desktop Publishing & Design
• Software Localization
• Website Localization
• Audio/Video Localization
• Global Digital Marketing
• Artificial Intelligence enabled Translation Services

GPI is an ISO 17100: 2015 and IEC 27001:2013 Certified Translation Company

About Cheval Collection

Cheval Collection is an award-winning hospitality group with thirteen luxury all-apartment locations in London, Edinburgh, and Dubai, guaranteeing a warm welcome and an unforgettable living experience. Get to know these historic and intriguing cities from a spacious apartment, mews house, or penthouse in one of our luxury Residences or Maisons, with the benefit of a fully equipped kitchen and dedicated living space at your disposal. All our apartments are designed to accommodate guests for any length of stay. With a range of accommodation options in prime locations, we promise to settle you into your perfect London, Edinburgh, or Dubai home, either for a blissful getaway or a relaxing extended stay. Each one of our luxury locations has its own unique character, whilst still maintaining the same professional service standards. As a leading luxury accommodation provider, the team at Cheval Collection understands the meaning of excellent hospitality, and we aim to deliver nothing but the best.

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Neoperl sought to enhance the efficiency of its website translation workflow across multiple languages. After careful consideration of various options, Neoperl selected GPI’s Contentful Translation Connector and GPI’s team of language and technology professionals to localize their company website. The Translation Services Connector is an innovative tool that empowers website management teams and their platforms to seamlessly export and import content for translation with just a few clicks. The translation services covered four primary languages: French, Italian, Japanese, and Spanish.

GPI Services Included

Nicolas Graf, Digital Marketing Manager at Neoperl Group AG, says, ‘’Utilizing GPI’s Contentful Connector has improved the way we handle translations on our website.’’ “The seamless integration and minimal manual effort have allowed us to efficiently provide good translations while saving us an incredible amount of time. The easy-to-use tools and processes have streamlined our workflows, making our team more efficient than ever. To top it all off, the fast, helpful, and customer-friendly support has been a game-changer.”

Leveraging GPI’s Contentful Translation Connector, Neoperl Achieved the Following Benefits

About Neoperl

Established in 1959 in Reinach, Switzerland, and with a global presence spanning 17 countries, Neoperl stands as a leading technology company that offers innovative solutions for drinking water. Neoperl products shape the water stream, regulate the flow rate, and protect the water from contamination. Their slogan sums it up: FLOW, STOP AND GO.

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The Terra Solis Dubai website and document localization project consisted of translation, desktop publishing, and online quality assurance of select website and documentation content into Modern Standard Arabic.

The Arabic website localization was produced in order to help promote the newest desert destination by Tomorrowland across the Arabic-speaking world.

The Arabic document localization was produced in order to communicate key guest services protocols with all Arabic-speaking operations personnel, ensuring Tomorrowland delivered the best service across the resort to all guests.

GPI used a multinational team of Arabic-speaking hotel and hospitality translators and copywriters from around the region including Emiratis, Egyptians, Lebanese, and Syrians to ensure the Modern Standard Arabic was compelling, consistent, and culturally correct.

Challenges

The main challenge faced during this project was ensuring the accurate translation of the website content while preserving the original formatting and layout. Arabic is a right-to-left language that requires special attention to typography and formatting. Any errors during translation could negatively impact the user experience of the website.

Solutions

To ensure accurate and culturally appropriate translation of the website content, GPI took several steps:
1- Translation team: We assembled a team of professional native-speaking Arabic translators with expertise in the hospitality industry to ensure the translation was accurate and culturally relevant.
2- Translation memory: We utilized translation memory tools to ensure consistency in terminology and branding across all languages.
3- Quality assurance: We implemented a robust quality assurance process that involved multiple rounds of editing and proofreading by experienced linguists to ensure the accurate translation of the content while maintaining the original formatting.

Results

“Terra Solis wanted professional Arabic website localization that was as engaging and unique as our resort,” says Dalia Amer, Marketing Manager, Terra Solis.“The GPI team, translation tools, and track record for delivering on high-profile websites ensured we would attract and engage Arabic-speaking guests from the MENA region and around the world.”

About Terra Solis

Terra Solis Dubai is a unique desert destination by Tomorrowland, welcoming guests from around the world to a refreshing and energizing pool & glamping resort and a magical oasis of relaxation in the Arabian desert, away from all the noise. Open daily for both overnight guests and day visitors, Terra Solis boasts a year-round vibrant pool scene, a unique glamping experience, exquisite tastes & aromas from around the world, and a fun party atmosphere with the finest music & entertainment in the Arabian dunes. Terra Solis is inspired by beautiful star constellations and features some of the most iconic Tomorrowland elements, encouraging people to wake up from a night under the stars and live to the rhythm of the sun, stargaze into their dreams, and celebrate life – inspired by the magic of Tomorrowland. Guests can also experience the true Tomorrowland madness during a range of exclusive events & parties organized at Terra Solis.

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The Singita website localization project consisted of the translation of select website content, including the homepage, promotions, and lodges covering 15 Singita lodges worldwide.

GPI started the project with an initial review of the client’s Contentful headless CMS resulting in several requested customizations to GPI’s Contentful translation connector.

The customizations further enabled compatibility with the client’s unique content model and allowed seamless handling of circular content references and embedded entries in rich text fields, among other items.

A full pseudo-localization was completed to test the platform’s multilingual workflow capability, including exports and imports.

Localization Workflow for Singita Website Project

After confirming the platform localization readiness and workflow, the following steps were completed:
1. GPI selected and exported all required content for localization utilizing GPI’s Translation Connector for Contentful.
2. A full site content audit and word count analysis was performed. This allowed the team to determine section, page translation order and maximize repeat words and minimize costs. A detailed final quote was provided to Singita for review and approval.
3. A final kick-off call confirmed the client’s final directions on schedules, style, tone, and specific terminology.
4. The translation team created a glossary, which was reviewed and approved by the client.
5. After the glossary creation, the translation, editing, and proofreading commenced.
6. After the translations were completed, the final language files were easily imported back into the website via the GPI Translation Connector for Contentful.
7. The team then performed online QA ensuring all linguistic and formatting items were identified and corrected on the staging pages.
8. The resulting German pages were pushed live after the client’s final review and approval.

Results

“GPI’s expert guidance, translation process, and support throughout the project, combined with the easy-to-use GPI Translation Connector interface, ensured a seamless and efficient translation of our webpages,” says Adrian Kaplan, Executive Head of Marketing. “The GPI connector saved time and facilitated an easy export of the text to be translated and then just as easy was the import back into the formatted webpages.”

About Singita

Singita is a conservation and ecotourism brand that has been helping to preserve Africa’s wildlife and wilderness for almost three decades, offering guests exceptional safari experiences at 15 luxury, award-winning lodges, and camps across four countries. In partnership with non-profit Funds and trusts that implement strategic conservation projects in each region, Singita’s 100-year purpose is to preserve and protect large parts of African wilderness for future generations.

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Coveo is a Quebec City-based enterprise software-as-a-service company that offers a cloud-based platform for making digital experiences more intelligent and provides specific software built on that platform.

They were looking for a professional translation agency with extensive experience localizing Sitecore-based websites enhanced with a validated Sitecore Translation Connector.

It was important to the Coveo selection team that their translation agency possessed the teams, tools, and technical expertise to provide complete support of translation services for websites, press releases, eBooks, infographics, and complete support of online and offline content types.

After researching various translation companies and connectors, Coveo selected GPI’s Translation Services Connector for Sitecore and GPI’s Translation Services Portal.

GPI Services Included:

• Translation, editing, proofreading, and online QA of coveo.com from English to French (Canada).
• Coveo deployed GPI’s Translation Services Connector for Sitecore 9 and the Translation Portal.
• Coveo.com comprehensive content localization including main pages and resources
  (blog, reports, guides, news, etc.).
• Ongoing website updates and maintenance (monthly).
• 24/7 website translation connector support.

Results

“GPI’s translation connector for Sitecore is very easy to deploy with minimum configuration,” said Juan Fausd,
GPI Director of Development. “The export/import process streamlines the steps to localize, launch, and maintain a client’s website in any number of languages.”

About Coveo

The Coveo Relevance Cloud is a market-leading AI-powered relevance platform. They aim to enable customers to deliver the relevant experiences that they believe people expect in the new digital economy. Coveo’s cloud-native, multi-tenant SaaS platform injects search, recommendations, and personalization solutions into digital experiences. They provide solutions for eCommerce, service, website, and workplace applications. These are designed to provide tangible value to their customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.

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In this case study, we delve into the collaboration between Globalization Partners International® and One&Only Resorts, exploring how GPI elevated One&Only’s global marketing strategy through a comprehensive language and technology approach.

The project encompassed localization services in multiple languages, such as Arabic, French, German, Mexican Spanish, Montenegrin, and Russian.

GPI provided a suite of language and technology services, including translation, copywriting, desktop publishing, SEO localization, social media campaign localization, and website localization. A key tool in this effort was GPI’s Translation Services Connector for the Sitecore CMS.

A variety of content types including websites, menus, brochures, and other collateral were localized by native-speaking copywriters and translators as required for One&Only guests’ marketing outreach. Annual and seasonal collateral pieces were produced in different languages supporting local and global holidays and events ranging from New Year and summer vacations to Ramadan and Christmas holidays.

One&Only’s marketing flagship was localized in order to promote the different One&Only resorts around the world. GPI localized content, SEO keywords, and metadata as well as deployed GPI’s Translation Services Connector for Sitecore. The GPI connector streamlined the website translation and updated workflows saving time and money on daily, weekly, and monthly updates to content from their language version sites.

GPI’s Translation Services for Hotel, Travel and Tourism Clients May Include:

• Translation, Copywriting, and Desktop Publishing
• Website Localization
• Country-Specific Search Engine Marketing (SEO-SEA-SOCIAL)
• Global Award-Winning Translation Services Portal
• Software and Mobile Application Localization
• Localized Inbound Marketing Content
• Global Support and Training Content Localization
• Audio/Video and eLearning Localization
• Culinary and Menu Translations

GPI’s Sitecore Translation Connector:

The GPI Translation Services Connector for Sitecore was deployed by One&Only with special customizations enhancing the rich functionality already available, including:

• Enable seamless content translation capabilities, all within the Sitecore CMS Desktop.
• Manage any number of language sites with a few clicks.
• Easy integration with the Sitecore CMS Desktop.
• Manage quotes/projects: submit new quote requests, approve quote(s), and project status.
• Simplify import/export process for content translation workflows.
• 24/7 secure access for your global teams to collaborate & track translation projects via the GPI Translation Portal.
• Quotes, proposals, and a wide range of project materials available for download • Dashboard to view status reports, schedules, and project task lists.

About One&Only

At home in the world’s most inspiring locations, hand-picked for exceptional beauty and unique cultural charm, One&Only Beach Resorts, Nature Resorts, Urban Resorts, and Private Homes are havens of outstanding style and service that place you in the heart of every fascinating environment. From incredible, authentic cuisine, to unique tailored excursions, and spectacular spaces to simply ‘be’; unforgettable moments begin at One&Only.

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Comparis was looking to optimize its translation workflows from its Sitecore-based global website with over 80 million visits each year. It is one of the most widely used websites in Switzerland. After researching a variety of translation connectors, Comparis selected GPI’s SaaS cloud-based Translation Services Connector and Portal for Sitecore. GPI’s Translation Services Connector enabled Comparis translation teams to implement a very cost-effective and time-efficient translation workflow each month into three language pairs German into English, French and Italian.

GPI’s Translation Services Connector for Sitecore enables users of Sitecore-based websites to launch and manage multi-language websites. The Translation Services Connector streamlines content exports and reimports allowing the initiation of web content translation workflow with a single click. Users have access to an array of reports to track and manage global translation web projects through GPI’s Translation Portal.

Basic Features Include:

• Enable seamless content translation all within the Sitecore Content Editor and Experience Editor
• Manage any number of language sites with a few clicks
• Manage quotes/projects: Creating, sending and status tracking for all quotes and projects
• Simplifies import/export process for content translation workflow
• 24/7 secure access for global teams to collaborate & track translation projects
• Quotes, proposals and a wide range of project materials available for download
• Automated parsing/validation of XLIFF files
• Export functionality that encompasses client preferences on field selection (references, dates, Boolean)
• Dashboard to view status reports, schedules and project tasks lists

Further customizations for Comparis include:

• Customizations of client-specific workflow
• Customizations and personalizations for the Translation Services Portal UI
• Additional functionality for file handling including submissions, validations and imports
• Customizations of Trados Studio File Types for parsing efficiencies

Results

“Having a single translation collaboration platform has really optimized the content localization process from our Sitecore-based website. GPI’s translation services connector and portal have saved us time on content exports and imports as well as other key localization tasks such as file preparation, project assignment and management. We were really satisfied with GPI’s quick, friendly and amazing support.”

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GPI provided comprehensive mobile application localization of Jeenie’s mobile and web apps into 9 languages. GPI worked with Jeenie’s technical team to localize both the mobile and web applications. Both teams integrated through different communication tools, including Github to distribute files and upload translations, generating automated deploys and seamless integration with Jeenie’s development team.

GPI Services Included:

• Determination of best practice workflows for mobile app localization
• Pseudo-localization to test language support & workflows
• Utilization of SDL Passolo and Trados Studio to prepare source files and maintain Translation Memories
• GPI’s Translation Services Portal to track quotes, projects and files
• Glossary development and localization
• Translation, editing & proofreading
• Online quality assurance and testing of published apps
• Client review & approval

About Jeenie

Jeenie® is a mobile platform that connects you to a video or audio call with a live interpreter for on-demand language assistance 24/7. Our gig economy model ensures that customers can access a community of virtual interpreters with the press of a button, in less than a minute, from any smartphone, tablet, computer, or landline. Jeenie interpreters are standing by to help with face-to-face communication where language is a barrier, and the platform’s 3-way calling functionality allows you to call someone who speaks a different language with an interpreter on the line.

Jeenie® for Healthcare connects healthcare providers to HIPAA-trained medical interpreters in a video or audio call for on-demand and scheduled language assistance with in-person patient visits and Telehealth appointments in over 250 languages. The platform’s Tele-JeenieSM feature allows providers to conduct inbound and outbound telephone calls from any landline or desk phone with an interpreter on the line.

Through the Jeenie platform, healthcare providers can communicate more effectively with their Limited English Proficiency and Deaf patients; the Deaf community can access on-demand interpreting for day-to-day needs; businesses can conduct trade with clients in different cultures; and travelers have the security of 24/7 contact with someone who speaks their language, wherever they go.

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GPI’s globalization services team utilized the Optimizely (Episerver) Translation Services Connector to provide Epicor with a range of language localization and technology services, including:

• Comprehensive Website Localization
• eBook Localization
• Infographic Localization
• Webinar Content Localization
• PowerPoint Presentation Localization
• Email Localization

Results

A variety of content types including an eBook, infographic, webinar, PowerPoint presentation, emails and other collateral were localized by native speaking translators and copywriters as required for marketing outreach. Epicor undertook website localization as well for https://www.epicor.com/. GPI’s Translation Services Connector for Optimizely (Episerver) was deployed to localized content, graphics, SEO keywords and metadata. The GPI connector streamlined the website translation and updated workflows saving time and money on daily, weekly and monthly updates to content from their language version sites.

“GPI worked with us to get the Optimizely (Episerver) translation connector configured exactly how we needed it. They were collaborative and helpful throughout the process. Now we can request quality translations for all types of content in just a few clicks.” Sara Larsen, Digital Marketing Manager, Epicor.

Optimizely (Episerver) Translation Services Connector

The GPI Translation Services Connector for Optimizely (Episerver) was deployed by Epicor with special customizations enhancing the rich functionality already available, including:

• Easy integration with Optimizely (Episerver).
• Import/Export simplified process for content translation workflows.
• 24/7 secure access for Epicor’s global teams to collaborate and track translation projects.
• Quotes, proposals and a wide range of project materials available for download.
• Dashboard to view status reports, schedules and project task lists.
• Verified for the Optimizely (Episerver) App Marketplace.

About Epicor

Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises.

Today, over 20,000 customers in 150 countries around the world rely on our expertise and solutions to improve performance and profitability.

Epicor products are working today on a global scale, delivering impressive benefits to companies just like yours. With a deep understanding of your industry, Epicor solutions promote growth while managing complexity and increasing efficiency. The result is powerful solutions that free your resources so you can grow your business. For more information, contact us.

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Globalization Partners International provided website translation of content for two Finest Resorts properties. GPI worked with the resorts’ corporate marketing team, content management system provider and digital marketing agencies to localize the websites into French and Spanish.

GPI’s Website Translation Services Included:

• CMS Achiga platform review.
• Pseudo-localization to test language support & workflows.
• Glossary development.
• Development of language style guides.
• Search engine optimized keyword list research & localization.
• Translation, editing & proofreading.
• Copywriting/Transcreation.
• Online quality assurance for published websites.
• Strategy & process for localization of ongoing content updates.

Results

“GPI’s comprehensive expertise in both website translation and global digital marketing in addition to their ability to work with our resort-centric CMS platform Achiga, resulted in a successful launch of our new websites in French and Spanish,” said Diego Miranda, Marketing Director, Finest Resorts. “GPI was very diligent in helping us utilize the best multilingual workflows and ensure our content was truly localized including optimizing for search engines across our target audiences.”

About The Excellence Collection

The Excellence Collection is a resort group specialized in hotel
management. The company’s three product lines include:

• Excellence Resorts with all inclusive luxury for adults only.
• Beloved Hotels with all inclusive boutique properties for couples only.
• The contemporary Finest Resorts with all inclusive amenities for adults only and for families.

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